Frequently Asked Questions

430 S. Rampart #150

Las Vegas, Nevada 89145

Tivoli Village, within Luxxe Collective

We typically operate 9a-5p. If you need an appointment outside of those hours, contact us. Our provider may be available for after hours care by phone/telemedicine appointments, and can help to address your needs as well as direct your care to the appropriate venues when needed. 

If it is an emergency, please call 911 or go to the nearest emergency room. If it is urgent, you may call/text the office number provided to you.

If the schedule allows, we may be able to see same day or can"walk-in" appointments in person. Typically we are able to schedule telemedicine appointments same day or within 24 hours.

Life happens and things come up all the time. If you need to cancel or reschedule, we just kindly ask that you do so with 24-48 hours notice to avoid a $50 late or no-show charge.

If you are running up to 15 minutes late, we will try to accommodate you but may have to reschedule you if it puts other patients appointments too far behind.

Yes! We primarily do 30 minute consultations, medical initial and follow up consultations, and aesthetic consultations virtually! Most things can be done virtually with the exception of any procedures. Procedures such as pellet insertions or aesthetic procedures require in-person visits.

Your provider is available to you primarily through the patient portal, under the messaging feature. However, the clinic is available via phone call, text, email or video chat. Please select the "Contact" page to reach us.

Yes! There is a patient portal for all medical and aesthetic patients to access, forms, consents, billing, messaging, appointments, documents, and handouts. Contact us to enroll!

The easiest way to schedule an appointment is to fill out online our inquiry form on the contact page.  Our staff will respond to you within 24 hours.

We're proudly cash-based, which means we can focus 100% on YOUR optimal health instead of what insurance companies will cover. This freedom allows us to offer cutting-edge treatments like peptide therapy, ketamine therapy, and bioidentical hormone optimization that most insurance-based clinics can't provide. You get better care, more time, and access to the latest therapies - all without the hassle of insurance approvals and limitations.

Yes, certainly. While we believe that better access to care and a better relationship with your providers lessens the need for specialty services, we believe it is important to have coverage for complex conditions, procedures, imaging, emergency visits and hospitalizations that would require higher levels of care that could be expensive and can be covered under insurance plans. Plans that work best with our model include catastrophic plans, high deductible plans, and PPO plans and cost-sharing organizations.

Prescription refills are addressed during scheduled appointments. If you are running low on your prescription medication, please call your pharmacy for a refill 1-2 weeks ahead of time. The pharmacy will contact us if the refill needs to be renewed. If you call or text our staff directly for a prescription, you should expect to pick it up at your pharmacy within 72 hours of placing your prescription request.

*Note some GLP-1 medications and other peptides take around 2 weeks from time of order to delivery.

Everything! While other clinics rush you through 15-minute appointments, you get extended time with Dr. Nicolette personally. No staff handoffs, no insurance hassles, no 'your labs are normal' dismissals when you feel terrible. You can text Nicolette directly, get same-day telemedicine appointments, and experience true boutique care in our beautiful Summerlin location. Plus, our Signature Transformation Avenues are completely unique to Las Vegas - personalized 6-month programs that actually transform lives, not just treat symptoms.

At Wellness & Hormones, we welcome patients 18 and older. Our treatment plans—whether focused on functional medicine, anti-aging, or aesthetics—are tailored specifically to you. We understand that everybody, every skin type, and every phase of life is unique. That’s why we carefully design individualized care to address your specific health needs, goals, and concerns, no matter your age. It's not about one-size-fits-all; it's about what works best for you.

We've evolved beyond traditional memberships to offer our exclusive Signature Avenues - personalized care pathways designed specifically for your unique wellness journey. These are personalized 6-month care pathways designed to help you reclaim your energy, reignite your passion, and reveal your best self. Each Avenue includes everything you need for complete transformation - hormones, follow-ups, labs, and ongoing support. It's not just a membership; it's your roadmap to optimal health.

These are our personalized 6-month transformation programs that combine the exact treatments you need to achieve your specific goals. Whether you want hormone optimization, weight loss, anti-aging, or complete life transformation, we create a customized Avenue just for you. Each program includes all treatments, follow-ups, labs, and support - everything needed for your complete transformation journey.

Most patients start feeling more energetic within 2-4 weeks of starting their Signature Avenue. Hormone patients often notice better sleep and mood improvements first, while weight loss patients typically see 15-25 pounds lost in the first 3 months. The beauty of our 6-month programs is that you get sustained, lasting transformation - not just quick fixes.

We're the only clinic offering comprehensive Signature Transformation Avenues that address your whole health picture. While other clinics just prescribe hormones, we optimize your entire system - hormones, metabolism, cellular health, and mental wellness. Plus, you work directly with Nicolette throughout your entire journey, not different staff members.